Shipping policy

This Shipping Policy applies to all orders placed with United Discount. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed outside of business hours, on weekends, or on public holidays will be processed on the next business day.

United Discount reserves the right to extend processing times during periods of high demand or unforeseen circumstances.

2. Shipping and Delivery

We primarily ship from warehouses located within the European Union to ensure efficient delivery.

Estimated delivery times are as follows:

European Union: 2–5 business days
United Kingdom: 2–5 business days
International destinations: 5–10 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, including but not limited to courier disruptions, customs processing, or force majeure events.

3. Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout prior to completing your order. United Discount may offer free shipping on selected orders or promotions at its sole discretion.

4. Tracking Information

Once your order has been dispatched, you will receive a confirmation email containing tracking details. It is the customer’s responsibility to monitor the shipment using the provided tracking information.

5. Risk of Loss

Risk of loss and title for products pass to the customer upon delivery to the specified shipping address. United Discount shall not be held liable for any loss or damage occurring after delivery has been confirmed by the carrier.

6. Delays and Failed Deliveries

United Discount shall not be held responsible for delays caused by third-party carriers or events outside its control. In the event of a failed delivery due to an incorrect address provided by the customer, refusal to accept the package, or failure to collect the shipment, additional shipping charges may apply for re-delivery.

7. Lost or Damaged Shipments

If a shipment is lost or arrives damaged, the customer must notify United Discount within 7 days of the delivery date (or expected delivery date in case of loss). Claims submitted after this period may not be eligible for resolution.

United Discount reserves the right to investigate claims and determine appropriate remedies, which may include replacement or refund.